Support
Already running AICON 360?
Here is how to reach a human who can help, and what to send so the first reply is a useful one.
Get help
Reach us directly.
- Support email
- [email protected]
- Product site
- aicon360.ai — product resources, the interactive demo, and the AICON 360 application privacy policy
What to include
If you tell us these four things up front, we can usually answer on the first reply instead of the third:
- Your organization and which crew or region is affected
- What you were doing — running a briefing, reviewing a dashboard, changing configuration
- What you expected to happen, and what happened instead
- Roughly when it happened, and whether it is still happening
If a crew is blocked from briefing right now, put BLOCKING at the start of your subject line. Those go to the top of the pile ahead of everything else.
Which site do I need?
Two domains, two jobs.
Periscope One runs two sites, and it is worth knowing which one has what.
p-one.ai
The company. Who we are, how to reach us, our registered details, and the corporate privacy policy covering this website.
aicon360.ai
The product. Feature depth, the interactive demo, demo requests, and the AICON 360 application's own privacy policy.
For anything that isn't a support question — partnerships, press, procurement — use the contact page.